2.1. Data provided by you
Disclosure of Personal Data is not always required for the use of our services. If Personal Data (such as; name, postal address or email address) are collected within the framework of our Services, this is done, as far as possible, on a voluntary basis. If, for instance, you wish to receive email communications offered via our website, we may require you to verify your email address.
2.2. Legal grounds for collection
We will only collect, use, or otherwise handle your Personal Data when it is necessary for legitimate interests in connection with operating our website, or providing services, in particular for:
• Responding to your queries
• Providing marketing content
• Providing services and/or information to you
• Transmitting Personal Information for internal administrative purposes
• Hosting and maintaining our Website
• Providing technical support to you
• Preventing and detecting fraud and other criminal offences
• Ensuring network and information security
As long as, in each case, these interests are in line with applicable law and your legal rights and freedoms, or where you have agreed to this for specified, explicit and legitimate purposes; and/or where this is necessary for legal obligations which apply to us.
This data will be collected primarily from you as information voluntarily provided to us, but we may also collect it where lawful to do so from (and combine it with information from) public sources, third party service providers, government, tax or law enforcement agencies and other third parties.
Calls to and from the Company may be recorded for training, monitoring and verification purposes, in addition to the wider purposes listed in this Policy.
2.3. Automatically collected data
For reasons of data security and for the purposes of optimising user experience, we also collect non-Personal Data in connection with the use of our online services. For example, the Internet browser used, the operating system, the domain name of the website you last visited before accessing our website, the number of visits and the average time spent on our website, as well as the pages you accessed, are stored.
Such automatically collected data are not associated with data from other sources. However, we reserve the right to retrospectively verify such data, if there are any indications of unlawful usage brought to our attention.
2.4. Cookies and web beacons
Our online services use so-called browser cookies and web beacons. Cookies do not cause any harm on your computer. They are small files with configuration settings that help us to make our online services user-friendly, more effective and more secure. Moreover, cookies serve to implement certain user functions.
Our online services typically use “session cookies”, which are automatically deleted when the browser is closed. Occasionally, they also use “persistent cookies”, which remain on your device until they expire or are manually deleted. The latter enable us to recognise your browser at your next visit. For details on “third party cookies”, i.e. cookies of third-party providers, such as Google Inc., please refer to the privacy rules of such providers.
You can adjust your browser or the privacy settings of your mobile devices to be notified whenever a cookie is sent to your device so that you can decide whether or not to allow a cookie on a case-by-case basis. You can also disable the acceptance of cookies, in certain cases only or by default, and activate the automatic deletion of cookies every time you close your browser. However, you should bear in mind that some functions of our online services may not be fully accessible if you deactivate cookies.
Moreover, we use web beacons, also called page tags, to analyse the effectiveness of our website or our communications. For example, our newsletters and HTML emails may contain a web beacon that determines if the email or the links transmitted by email have been opened. Such information helps us to improve our email service and to adjust our contents to user needs. Deletion of the email also deletes the web beacon. Our regular text emails do not contain web beacons.
2.5. Web analysis
For the purposes of continuous functional optimisation and improving user experience, some of our online services use the web analysis services and social plugins listed below. The data used for this purpose are exclusively non-personal.
Google Analytics of Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA, uses so-called cookies, i.e. text files stored on your computer for an analysis of your usage of our online services. As a rule, the data about your user behavior gathered by the cookie are transmitted to a Google server in the USA and stored there. In case of activation of IP anonymisation in the online services, Google will truncate your IP address in Member States of the European Union and the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. On behalf of the operator of the online services, Google will use the information to evaluate your usage of the online services, to compile reports on these activities, and to provide other services for the website operator relating to the usage of online services and Internet activity. The IP address transmitted by your browser within the framework of Google Analytics will not be associated with any other data held by Google. You can prevent the storage of cookies by selecting the appropriate setting on your browser. However, in this case you will not be able to make full use of all the functions of our online services. Moreover, you can prevent the collection of data generated by cookies and their use by Google by downloading and installing the browser plugin available at (https://tools.google.com/dlpage/gaoptout?hl=en
Facebook Plugins (“Share button”):
You can recognise Plugins of Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA by the Facebook logo or the “share button”. For an overview of Facebook plugins, please click here: http://developers.facebook.com/docs/plugins/
. You can change the privacy settings of your Twitter account at: http://twitter.com/account/settings
For an improved user experience, some of our online services use Hotjar software (http://www.hotjar.com, 3 Lyons Range, 20 Bisassa Street, Sliema SLM 1640, Malta, Europe). Hotjar enables us to measure and evaluate user activities (mouse movements, clicks, scroll height). For this purpose, Hotjar places cookies on the user’s device and can store user data, e.g. browser information, operating system, time spent on the website, etc. For details about data processing by Hotjar, please refer to www.hotjar.com/privacy